E-Lab Lao Privacy Policy

Last Updated: January 3, 2025

 Introduction

Welcome to E-Lab Lao. This Privacy Policy explains how we collect, use, protect, and share information about you when you use our website (https://elablao.edu.la) and our services, including our integration with Meta Platform services. We are committed to protecting your privacy and ensuring transparency about our data practices.

Information We Collect

 Information You Provide to Us

• Account Information: When you register, we collect your name, email address, and contact details
• Profile Information: Educational background, professional information, and other details you choose to share
• Communication Data: Information you provide when contacting us for support or participating in our educational activities

Information Collected Automatically

• Usage Data: Information about how you use our website, including pages visited and features used
• Device Information: Browser type, IP address, device identifiers, and operating system
• Cookies and Similar Technologies: We use cookies and similar tracking technologies to enhance your experience and collect usage data

Information from Third-Party Services

When you connect to our platform using Meta (Facebook) services:

• Profile Information: Basic profile information from your Meta account
• Authentication Data: Information necessary to verify your identity
• Access Tokens: Secure tokens to maintain your connection with Meta services

How We Use Your Information

We use the collected information for the following purposes:

1. Providing Educational Services

• Delivering educational content and resources

• Managing your account and maintaining your profile

• Facilitating communication between students and educators

2. Platform Improvement

• Analyzing usage patterns to enhance our services
• Troubleshooting technical issues
• Developing new features and improvements

3. Communication

• Sending important updates about our services
• Responding to your inquiries and support requests
• Providing educational announcements and newsletters

4. Security and Compliance

• Protecting against unauthorized access and fraud
• Verifying identity and maintaining account security
• Complying with legal obligations and educational regulations

Data Sharing and Disclosure

We share your information with:

Service Providers

• Hosting providers for website operation
• Analytics services to improve our platform
• Communication tools for sending notifications

Integration Partners

• Meta Platform services when you choose to connect your account
• Other educational technology providers necessary for service delivery

Legal Requirements

• When required by law or government authorities
• To protect our rights, privacy, safety, or property
• To enforce our terms of service

Data Protection and Security

We implement appropriate technical and organizational measures to protect your information:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication measures
• Secure data backup and recovery procedures

Your Rights and Choices

You have the right to:

• Access your personal information
• Correct inaccurate data
• Request deletion of your data
• Opt-out of marketing communications
• Disconnect Meta Platform integration at any time

To exercise these rights, contact us at support@elablao.edu.la

Data Retention

We retain your information for as long as:

• Your account is active
• Needed to provide our services
• Required by law or regulations
• Necessary for legitimate business purposes

Children's Privacy

We do not knowingly collect information from children under 13 without parental consent. If you believe we have inadvertently collected such information, please contact us to have it removed.

International Data Transfers

We may transfer your information to countries other than your own. We ensure appropriate safeguards are in place for such transfers.

Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of any material changes by:

• Posting the new policy on our website
• Sending you an email notification
• Displaying a notice in your account

Meta Platform Specific Terms

When using Meta Platform services through our website:

• We only request necessary permissions for functionality
• We do not sell Meta user data to third parties
• You can revoke access to Meta services at any time
• We comply with Meta's Platform Terms and Policies

Data Deletion Instructions

To request deletion of your data:

1. Send an email to support@elablao.edu.la with subject "Data Deletion Request"

2. Include your full name and registered email address

3. Specify if you want to delete specific data or your entire account

4. We will process your request within 30 days

Contact Information

If you have questions about this Privacy Policy or our data practices:

• Email: support@elablao.edu.la
• Phone: +8562028800770
• Address: Nongbone Road, Saysettha District, Vientiane Capital, Lao PDR

We aim to respond to all inquiries within 2 business days.